Privacy Policy

Luxury Mobility Concierge, LLC
Last Updated: September 2026

Luxury Mobility Concierge, LLC (“Luxury Mobility Concierge,” “LMC,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, submit a form, request an experience, communicate with us, make a payment, or otherwise interact with Luxury Mobility Concierge.

Information We Collect

We may collect information that you voluntarily provide to us, including:

Contact Information

  • Name

  • Email address

  • Telephone number

  • Preferred method of communication

Reservation and Travel Information

  • Requested experience

  • Requested date and time

  • Hotel, resort, vacation rental, or lodging property

  • Number of guests or companions

  • Special occasion information

  • Reservation preferences

Mobility and Support Information

To help determine whether an LMC experience is appropriate and to prepare for a guest’s comfort and safety, we may ask about:

  • Walking ability and endurance

  • Mobility equipment currently used

  • Distance, terrain, heat, balance, or fatigue considerations

  • Desired mobility support

  • Transfer or physical-assistance needs

  • Recent falls or other considerations relevant to participation

  • Whether medical, personal-care, or higher-level assistance may be required

LMC collects this information solely to evaluate service suitability, coordinate appropriate non-medical support, plan an experience, and help protect guest safety.

Luxury Mobility Concierge is a non-medical hospitality and mobility-support company. Information submitted to LMC should not be considered part of a medical record, and LMC does not provide medical diagnosis, treatment, nursing care, or medical advice.

Emergency Contact Information

Where appropriate, we may request the name, telephone number, and relationship of an emergency contact.

Payment Information

Payments may be processed through third-party payment providers such as Stripe. LMC generally does not receive or store complete payment-card information. Payment providers process payment information according to their own privacy and security practices.

How We Use Your Information

We may use information we collect to:

  • Review reservation requests

  • Determine whether an experience falls within LMC's service scope

  • Coordinate staffing, mobility equipment, timing, and logistics

  • Communicate with you regarding your request or reservation

  • Process payments and reservation deposits

  • Provide guest support

  • Coordinate with hotels, resorts, vacation rentals, or other properties when authorized by the guest

  • Respond to inquiries

  • Improve our guest experience and services

  • Maintain appropriate business and transaction records

  • Protect guests, employees, partners, and LMC

  • Comply with applicable legal obligations

Hotel, Resort, and Property Coordination

When a guest provides the name of a hotel, resort, vacation rental, or other lodging property, LMC may use that information to plan the requested experience.

We will not disclose a guest's mobility or support information to a property simply because the guest identifies where they are staying.

When property coordination is necessary, LMC may request the guest's permission to communicate with the property regarding matters such as:

  • Accessibility or entrance logistics

  • Meeting locations

  • Equipment access or delivery

  • Property rules

  • Pickup or arrival coordination

  • Other experience-related arrangements

When communicating with a property, LMC intends to share only information reasonably necessary to coordinate the guest's experience.

How We Share Information

LMC does not sell personal information.

We may share limited information with trusted third parties when necessary to operate our business or provide requested services, including:

  • Payment processors

  • Website and form providers

  • Email and communication providers

  • Technology and administrative service providers

  • Insurance, legal, accounting, or professional advisors

  • Hospitality partners

  • Equipment or service providers

  • Hotels, resorts, or properties when guest authorization or legitimate service coordination permits

Third-party providers may process information according to their own privacy policies and contractual obligations.

Website Forms and Technology Providers

LMC may use third-party technology platforms to operate portions of our website and reservation process, including services such as:

  • Squarespace

  • Google Forms and Google Workspace

  • Stripe

  • Other technology or communication providers used by LMC

Information submitted through these services may also be processed or stored by those providers.

We encourage users to review the privacy practices of third-party platforms when appropriate.

Cookies and Website Information

Our website and third-party services may automatically collect certain technical information, including:

  • IP address

  • Browser type

  • Device type

  • Pages visited

  • Date and time of access

  • Referring websites

  • Cookie or similar technology information

This information may be used to operate the website, understand visitor activity, improve performance, prevent fraud, and improve the guest experience.

Browser settings may allow you to limit or disable certain cookies.

How We Protect Information

Luxury Mobility Concierge takes reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no online system, email service, form platform, or electronic transmission can be guaranteed to be completely secure.

Guests should avoid submitting information that is not reasonably necessary for LMC to evaluate or coordinate their experience.

Data Retention

We retain personal information only for as long as reasonably necessary for purposes such as:

  • Managing reservations and guest relationships

  • Providing requested services

  • Maintaining transaction and business records

  • Resolving disputes

  • Meeting insurance, accounting, tax, or legal obligations

  • Protecting LMC's legitimate business interests

Information that is no longer reasonably necessary may be deleted, anonymized, or securely retained where required by law.

Your Choices and Privacy Rights

Depending on applicable law, you may have the right to request that LMC:

  • Provide information about personal data we maintain about you

  • Correct inaccurate information

  • Delete certain personal information

  • Limit certain uses or disclosures

  • Provide a copy of certain information

  • Withdraw consent where processing is based on consent

Some information may need to be retained for legitimate business, contractual, insurance, safety, or legal reasons.

To request access to, correction of, or deletion of personal information we maintain about you, or to ask a privacy-related question, contact us at hello@luxurymobilityconcierge.com . Please include “Privacy Request” in the subject line.

Email and Communications

When you provide your contact information in connection with an inquiry or reservation, LMC may communicate with you regarding that request or your relationship with us.

Marketing communications, if offered, may include an option to unsubscribe.

Transactional communications relating to reservations, payments, safety, service updates, or guest support may still be sent when necessary.

Children's Privacy

Luxury Mobility Concierge's services are primarily designed for adults.

We do not knowingly collect personal information directly from children under 13 through our website for independent use of our services.

If information concerning a minor is necessary for a family or companion reservation, it should generally be provided by a parent or legal guardian.

Third-Party Websites

Our website may contain links to third-party websites or services.

LMC is not responsible for the privacy, security, content, or practices of websites or services that we do not control.

Changes to This Privacy Policy

LMC may update this Privacy Policy from time to time as our services, technology, business practices, or legal obligations evolve.

The Last Updated date at the top of this page will reflect the most recent revision.

Contact Us

Questions about this Privacy Policy or your personal information may be directed to:

Luxury Mobility Concierge, LLC
Email:hello@luxurymobilityconcierge.com

For privacy and data requests, please include “Privacy Request” in the subject line.